Return Goods Policy
All return requests must be submitted in writing to Crown Industrial Customer Support Department within 30 days of when the material was shipped. Crown will determine the eligibility to return any material and will issue a Return Goods Authorization Form within 5 days upon receipt of the written request. Crown will also instruct the requestor to return the material to Crown or dispose of such before the issuance of the appropriate credit. Special items (i.e. stainless steel, custom painted or cut lengths of track) and items not manufactured by Crown (purchased) will not be eligible for return. Any material returned to Crown or disposed of without the proper authorization by Crown will be refused and no credit will be issued.
- • Return goods must be shipped freight prepaid at the requestor's expense within 15 days of receipt of written authorization. The requestor must determine the carrier.
- • All material returned must be received in original packaging. Credit will be given on returned material only after receipt and inspection by Crown.
- • Provide a copy of the approved Return Goods Authorization Form from Crown with all returned material. Credit for all authorized returns are subject to a 25% restocking charge on the net acceptable material value.